A. Booking/reservation

A1. Reservation

Reservations can only be made via the website or by e-mail. By submitting a reservation request, these general terms and conditions automatically enter into force. This method of reservation is binding on the prospective tenant.

A2. Reservation request and payments

A2.1

Every reservation will be confirmed by the landlord by e-mail. This confirmation will also include the payment terms.

A2.2

Payment of €500 must be made within 10 calendar days after receipt of this confirmation. This amount serves as a security deposit and reservation confirmation. The total rental price must be paid in full no later than 6 weeks before the start of the rental period. For bookings made within these 6 weeks, the total rental price and the security deposit (€500) must be paid.

A2.3

Failure to pay on time will be considered a cancellation. In that case, the landlord reserves the right to re-let the reserved holiday home without further formalities or notice, without prejudice to the right to the cancellation fee referred to in section B1.3 below.

B. Cancellation

B1. Cancellation by the tenant

B1.1

The tenant is entitled to cancel the rental at any time before the start of the stay, provided that the agreed cancellation fee is paid. Cancellations, for whatever reason, must always be communicated to the landlord by e-mail. Within 48 hours after receipt of the cancellation, the landlord will send the tenant an acknowledgement of receipt of the cancellation by e-mail.

B1.2

Any booking/reservation may be cancelled free of charge within 10 calendar days, calculated from the booking date. For bookings/reservations made within 6 weeks before the start of the rental period, this option does not apply and the standard cancellation conditions under section B1.3 apply.

B1.3

In the event of cancellation more than 10 calendar days after the booking date, the following cancellation fees apply:

B1.4

In the event of early departure, the tenant is not entitled to a refund of any rental payments and/or related costs already paid.

B1.5

The balance (rental price + additional costs + security deposit, less the aforementioned cancellation fee) will be refunded no later than within three weeks after the cancellation.

B2. Cancellation insurance

If circumstances force you to cancel your holiday or cut it short, it is always financially advisable to have travel and/or cancellation insurance. Please contact your insurance agent in good time for further information.

B3. Cancellation by the landlord

If unforeseen circumstances/force majeure compel the landlord to cancel an already rented holiday period, the tenant will be informed immediately. In that case, the landlord will refund the amount already paid by the tenant within 48 hours after the aforementioned notice. In such a case, the tenant has no further or other rights than the recovery of the amounts already paid and expressly waives any further claims.

If force majeure occurs after the tenant has already been able to make partial use of the holiday home, the rental agreement must also be regarded as terminated for the period already used, and the tenant is therefore entitled to a full refund of the rental price paid.

C. Liability

C1. Liability of the tenant

C1.1

The main tenant (= the tenant named in the reservation confirmation) is required to have personal liability insurance covering all damage to the holiday home and the furniture/goods present.

C1.2

The main tenant is liable for any damage caused by him/her and by the other tenants, including damage discovered after departure.

C1.3

The house rules available and/or provided at the holiday home form an integral part of the rental agreement and must therefore be strictly observed. These include, for example:

C1.3.1

Respect for the house, its contents, appurtenances and garden.

C1.3.2

The rented holiday home must be occupied by the tenant and the other tenants with due care and attention, while respecting the peace and quiet of the surrounding area.

C1.3.3

Belgian law prohibits outdoor noise after 10 p.m. Anyone who fails to comply will be removed from the holiday home without prior warning and without any refund of rental payments.

C1.3.4

Furniture may not be moved without the landlord's permission, in order to prevent damage to walls and furniture.

C1.3.5

Pets are NOT permitted in the holiday home or anywhere on the grounds of the holiday home.

C1.3.6

It is expressly prohibited to:

C1.3.7

Unless otherwise agreed in writing with the landlord, it is prohibited to:

C1.3.8

The holiday home may not be used by youth or student associations.

C1.3.9

Any damage must be reported to the landlord as soon as possible.

C1.3.10

When temporarily leaving the property, the tenant must ensure that all access points are properly secured.

C1.3.11

Failure to comply with the rental conditions may result in immediate termination of the rental agreement, without the tenant being entitled to any financial recovery of the rental price paid.

C2. Liability of the landlord

C2.1

The landlord accepts no liability for any loss, theft, damage or injury of any kind suffered by tenants of the holiday home or arising in connection with the associated appurtenances (garden, playground equipment, etc.). The tenants use the holiday home, the garden, the playground equipment present, etc. entirely at their own risk.

C2.2

The landlord is not liable for any disruption, change or prevention of the tenant's stay if this results from unforeseen or unavoidable events caused by work carried out by third parties or public authorities, interruptions in utility services, etc.

C2.3

Obvious errors or mistakes in the description of the holiday home on websites, in brochures, through rental agencies, etc. are not binding on the landlord. The tenant may therefore derive no rights from them.

C2.4

Under no circumstances shall the landlord be regarded as a tour operator or travel intermediary; the landlord's role is limited to renting out the holiday home.

D. Maximum number of persons

D1

The maximum number of persons permitted to stay in the holiday home is limited to 18. Before the start of the stay, the number of persons, together with their first and last names (including children and babies), must be provided. If this limit is exceeded, the rental agreement will automatically be regarded as terminated and access to the holiday home will be refused, without entitlement to a refund of the rental price paid.

D2

Children up to the age of 3 are not counted as full persons, but they must be declared in advance. Temporary cots or travel cots are not included in the maximum capacity of 18 persons.

D3

Exceeding the maximum number of persons not only breaches the fire safety regulations of the Flemish Region, but also the provisions of the property's fire insurance policy.

D4

If additional persons nevertheless stay overnight in the holiday home at a later stage without the landlord's knowledge, an amount equal to 25% of the rental price per additional person will become immediately payable. This amount will initially be deducted from the security deposit paid.

E. Arrival and stay

E1. Start of the stay

E1.1

Please note that the full rental price must be paid before arrival. Once full payment has been received, the landlord will activate the access code for the front door, which was sent by e-mail, on the day of arrival. This access code is valid only for the duration of the stay in the holiday home.

E1.2

The holiday home may be entered from 5 p.m. on the day of arrival, unless otherwise agreed in advance and in writing with the landlord.

E1.3

Arrival is only possible on Friday or Monday, unless otherwise agreed in advance and in writing with the landlord.

E1.4

The use of bed linen (including fitted sheets, pillowcases and duvet covers) is compulsory. The landlord will ensure that all beds are neatly made upon arrival.

E2. End of the rental period

E2.1

Departure is only possible on Friday, Sunday or Monday, unless otherwise agreed in advance and in writing with the landlord.

E2.2

Following the final inspection by the landlord and the tenant, the holiday home must be handed over on the day of departure at 9 p.m. (Sunday) or 10 a.m. (Monday or Friday).

Earlier departure is only possible after prior consultation with the landlord.

E2.3

At the end of the stay, the tenant must:

E2.4

At the end of the stay, the tenant and landlord will inspect the holiday home together so that any comments regarding the condition of the property can be recorded. These findings are not binding on the landlord: any damage discovered afterwards may still be deducted from the security deposit.

E2.5

Before the final inspection begins, the tenant is expected to inform the landlord of any damage caused by him/her or by the other tenants to the holiday home or its contents. Repair or replacement costs must be reimbursed by the tenant immediately upon the landlord's first request.

F. Security deposit

F1

If everything has been left in good order and no damage or breakage has been found, the security deposit paid will be refunded by bank transfer within three weeks after the stay.

Any damage found, or any items missing from or belonging to the holiday home, will be deducted from the security deposit paid. In that case, the tenant will receive a detailed statement. The remaining balance of the security deposit will then be refunded to the tenant by bank transfer.

If the damage exceeds the amount of the security deposit, the tenant is required to pay the additional amount within 14 calendar days after receiving a detailed statement.

F2

If damage or breakage is discovered during the final cleaning that was not previously reported by the tenant or identified during the final inspection, the repair or replacement costs must be paid by the tenant.

F3

If it appears that the property or its contents were not treated with respect, or that damage was deliberately concealed, the tenant can no longer expect an amicable approach from the landlord.

F4

If the property is not left broom-clean, if the used bed linen is not collected in the entrance hall, if the terrace, garden and surrounding area are not left tidy, or if the barbecue is not cleaned, the landlord is entitled to charge the tenant for the additional cleaning time at a rate of €45 per hour. These cleaning costs will be deducted from the security deposit.

G. Payments, disputes and complaints, final provisions

G1

A tenant who fails to pay on time will owe late-payment interest of 1.5% per commenced month on the outstanding amount, calculated from the date of default.

G2

In the event of non-payment by the due date, a fixed and irreducible contractual compensation equal to 15% of the outstanding amount, with a minimum of €125, will automatically become payable without prior notice of default being required, without prejudice to proof of greater loss.

G3

All disputes arising out of or in connection with this agreement, whether concerning its validity, interpretation or performance, fall under the exclusive jurisdiction of the courts of the judicial district of Ypres.

G4

If the tenant believes that he/she has a justified complaint, it must, insofar as possible, be reported to the landlord immediately. If immediate reporting is not possible or if the complaint is not resolved satisfactorily, it must be submitted to the landlord in writing and with reasons no later than 4 weeks after the end of the rental period. Complaints submitted later will not be accepted and any alleged right of action will lapse. In all cases, the landlord's maximum liability is limited to the amount of the rental price paid.

G5

The invalidity or unenforceability of any provision of this agreement shall not affect the validity or enforceability of the agreement itself or of any other provision. The invalidity or unenforceability shall be limited to the invalid or unenforceable aspect of the provision concerned. Any invalid provisions of this agreement shall not result in the agreement being declared void, but shall be reduced by the court to the maximum extent permitted by law.

G6

Amendments, additions, etc. to this agreement may only be validly agreed in writing.

G7

Belgian law applies.